Shawn Huckabay

Experienced Linux Professional

Email: shawn.huckabay@gmail.com LinkedIn

My goal is to continue developing my Linux and Cloud skills in order to keep pace with the current hosting market and further my career in the web hosting industry.

Work Experience

DigitalOcean

DigitalOcean

Customer Success Engineer
New York, NY (Remote)
March 2016 - Present

I provide priority technical support and cloud architecture guidance to DigitalOcean's high spending IaaS customers, both responding to tickets and making outbound phone calls to discuss their service, solve technical issues, and provide information on how best to use our platform.

Media Temple

Media Temple

CloudTech Engineer
Culver City, CA
December 2015 - March 2016

I provided support and server administration to customers of Media Temple's CloudTech premium support service. Duties included fielding phone calls and chat sessions from customers as well as performing basic server administration tasks on their VPS, including installing/updating software packages, diagnosing issues with services such as Apache and MySQL, and optimizing their VPS for performance.

Media Temple

Media Temple

Senior Linux Server Support
Culver City, CA
October 2012 - December 2015

I provided tier 4 technical support to customers of Media Temple's webhosting servers. This includes being able to troubleshoot and make use of Linux-based web servers, including both shared hosting platforms and VPS. I provided support via phone, chat sessions, and through support tickets.

I was also involved in incident management, facilitating communication between customer service, engineering, and our customer base regarding ongoing technical issues. This involved monitoring incoming support volume for possible issues/trends, communicating directly with engineering regarding said issues/trends, and keeping the status page up to date with any public issues

Certifications & Credentials

Red Hat

Red Hat Certified Engineer

March 2017 - March 2020
License # 160-013-843
AWS CSA

AWS Certified Solutions Architect - Associate

July 2016 - June 2020
License # AWS-ASA-18230
Chef

Chef Fluency & Local Cookbook Development Badges

June 2017
LPIC

LPIC-1: Linux Server Professional

May 2015 - May 2020
License # vuccz5anfu

Proficiencies

  • Linux (Red Hat, Ubuntu)
  • Web Hosting
  • Basic HTML/CSS
  • Ruby
  • Chef
  • Cloud Infrastructure
  • Cloud Architecture
  • Written Communication
  • JIRA / Confluence
  • Google Apps

Endorsements

"Shawn is one of the most reliable, trustworthy, dependable people I had the pleasure of working with at Media Temple. There was never a day I could not rely on him for help with complex Linux server tasks, and overall customer service needs. He was always happy and eager to help customers, and enabled others to help customers in the most professional, sincere and helpful way.

Shawn always came through with the best solutions, both for customers and for Media Temple. Not only does he have an advanced server administration knowledge, he is also an excellent teacher when it comes to passing on that knowledge to his teammates. I learned a lot from him during my time at Media Temple, and he will certainly carry on these traits into future endeavors."


- Alexandra Cholewinski, Media Temple